Getting support🔗

At Matillion, we love hearing from our customers. Communication with customers often gives us the opportunity to help users get more from their Maia experience. We welcome questions, issues, and general feedback, because these forms of communication help us to make a better product for all our users.

Find the information you need🔗

To learn about the Basic, Standard, and Premium support offerings available in Maia, read Matillion Support Offerings.
To search our Knowledge Base or submit a support case, visit our Support portal. You can also access the Support portal from Maia by clicking the Help icon , then Support portal.
To view Maia's system status, visit Matillion Services Status. You can also access this page from Maia by clicking the Help icon , then System status.
To find information about security, privacy, and compliance, visit the Trust Center.

Submit a support case🔗

To submit a support case, either:

In Maia, in the left navigation, click the Help icon and then click Submit a ticket in the menu.
Log in to the Support site, click your profile icon in the top right, and then click Submit Case.

When submitting a support case, provide as much detail as possible about the issue that has occurred. Our AI Support Assistant will suggest additional resources that may help you to resolve your issue. If these suggestions do not resolve your issue, continue submitting a case and our Support team will help.

To view any open support cases you have, in Maia, click the Help icon and then click View existing tickets.