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Create an account

Once you've registered to the Hub, and signed in with your user account credentials, you can create up to twenty five accounts in your existing subscription. You can create an account yourself or you can be invited to join an existing account from another user. For more information, read Manage account users.

This document will show you how to add an account.

Adding a new account

To add an account to your existing subscription, use the following steps:

  1. Log in to the Hub using your credentials you obtained when you registered for a Hub user account.
  2. The My Accounts page will be displayed, where you will see a list of the accounts you have already created or joined. At the bottom of your list of accounts, click Add new account.
  3. A Create an account form will appear. Enter the following information in the fields provided, and click Continue:
    • Account name
    • Subdomain
    • Region
    • Dialling code
    • Phone number
  4. You will return to the My Accounts page where your new account will be displayed.

If the subdomain of your new account already exists, a notification will appear, asking you to choose a different name for your account's subdomain. If this happens you'll need to click Continue again.

Account region

When you sign up to Hub, you can create or join an account.

If you choose to create an account, you must also choose which region you would like to set for your Hub account. This is your account region.

Some Matillion features involve your business data being processed and/or stored in Matillion's infrastructure. Matillion will only process and/or store the data required to use our tools. In these cases, it will only be within the selected region. Your choice might be based on a combination of geographical closeness, legal jurisdiction, or other factors.

Your account region contains your data and resources and can't be changed after your Hub account is provisioned. If you wish to subscribe to another region, you'll need to create an additional Hub account.

Customers who use Matillion ETL or other customer-hosted solutions can continue to host the instance/VM in the region of their choice.

Types of Data

Customer data

Customer data is data loaded from a customer's source system, or loaded into their data warehouse. All customer data is subject to regional protections.


Matillion does not share any of your data with third-party AI models.

Customer metadata

Information about a customer's data—such as designs and pipeline configurations. All customer metadata is subject to region protections.

Matillion metadata

Information about how a customer uses Matillion products such as user logins or which components were added to the canvas. This also includes metadata required for billing purposes. Metadata is excluded from region protections.

Global Resources

Some resources provided by Matillion are not subject to account regions, they are used globally. Typically, data that is not subject to region protections is account level information.

Global resources include but are not limited to:

  • Hub account information
  • Hub user information
  • Roles and permissions
  • Subscription/billing information

Regional Resources

Regional resources are accessible by resources within the same region within the same account.

When used, regional resources include but are not limited to:

  • Data Loader pipelines
  • Agents
  • Custom connectors
  • Schedules
  • Designer (including projects, pipelines, and tasks).