Manage subscription

The Hub provides subscription and billing management features for all registered customers. You can set up a subscription, and when your free trial has ended, upgrade it immediately. You can also learn how to renew an expired subscription.

Note

To cancel a subscription or change your payment method, contact your sales representative or support.
Customers who associate their Matillion ETL instance with the Hub are charged for Active Users. There are five active users per subscription every month. The month period is 30 days and begins from the day your subscription starts. If usage increases beyond five logins, then 50 credits are charged per user. Every month this count is reset. Any API user that runs Matillion ETL Orchestrations is included in the active user count.

Setting up a subscription

When your Credit Based Trial, which is valid for a maximum of 14 days, has ended, set up and manage your subscription by using the following steps:

Access the Hub and login with your existing user credentials. These credentials will have been created during the account registration process.
You will be redirected to My account, where you can click the intended account.

Note

You can join a maximum of twenty five accounts. To add a new account to your existing subscription, read Create an Account.
You will be taken to the Services page. Click the Monitor credit usage button and the Credit Consumption dashboard will be displayed.

Note

The Monitor credit usage button will only appear if you have the Billing role attached to your user account.
To upgrade and subscribe to a paid plan, click Upgrade, situated at the top of either the Usage tab in your dashboard or the Instances tab. This is also where you can upgrade your subscription in the future. Alternatively, to upgrade your subscription, navigate to the Billing platform.
A new page will be displayed where you will be required to select an appropriate edition, subscription, and choose the amount of credits that best suit your consumption needs. Towards the bottom of the page you will be able to choose the appropriate payment method for your plan. You can scroll down the page to make these selections. Each section will be explained in more detail below.
Note
- Make sure you build your plan based on your usage consumption, then when your free trial expires, you can explore new subscriptions based on your predicted usage and requirement needs.
- If you selected Clustered instances while creating your Matillion ETL instance, then you should choose Enterprise.
- Once you have chosen your plan selections, on the right-hand side, you can view the Order Summary.

Selecting an edition

You're required to select the edition of your plan by choosing from Basic, Advanced, and Enterprise as per your usage and requirements. Select the appropriate edition for your usage consumption needs by clicking Choose Plan.

Note

The free trial includes the same benefits as the Enterprise edition. For more information, read Editions.
To view the features of your chosen edition, click Show all features.
If you're an existing subscriber of the Hub you can modify the edition of your plan by contacting your sales representative or support.

Selecting your subscription

Once you've chosen your edition, scroll down the page, and choose your subscription type:

Yearly: This is a 12 month, pre-paid contract.
Monthly: This is a 12 month contract, paid on a monthly basis.
Pay-Go: This is non-contractual, and you pay for what you use on a monthly basis.

All subscription types are subject to Minimum Monthly Commitment of consumed credits. Unless otherwise specified on your agreement, then the following minimum monthly commitments are based on the Edition you subscribe to:

Basic = 500 credits
Advanced = 750 credits
Enterprise = 1000 credits

Note

For more information about account billing and payment methods, read Manage payment details and invoices.
Monthly or Yearly subscriptions are based on an allowance of credits. Overages apply where you consume over your allowance.

Minimum Monthly Commitment and True-Up

Pay-as-You-Go (PayGo): For PayGo subscriptions, there is a Minimum Monthly Commitment specified in your agreement. If your actual usage falls below this commitment in a given month, a True-Up will occur. This True-Up will be in the form of an invoice reflecting the difference between your actual usage and the Minimum Monthly Commitment.

Contract-based: For contract-based subscriptions, the Minimum Monthly Commitment is integrated into your agreed-upon allowance. If your actual usage falls below this commitment during a month, a true-Up adjustment will be applied and deducted from your credit allowance.

True-Up process

PayGo True-Up:
- At the end of each billing period, your actual usage will be evaluated against the Minimum Monthly Commitment.
- If the commitment is not met, an invoice will be generated, reflecting the variance.
- The invoice will be sent to your designated billing contact for settlement.
Contract-based True-Up:
- At the end of each billing period, your actual usage will be evaluated against the Minimum Monthly Commitment.
- If the commitment is not met, a credit adjustment will be generated, reflecting the variance.
- These charges will be automatically deducted from your credit allowance.

Note

We encourage you to regularly review your usage against the committed minimum to avoid unexpected charges. Our billing statements provide a transparent breakdown of your usage, ensuring clarity in understanding your financial commitment.

Selecting your credits

Matillion credits are used to pay for the consumption of Matillion resources. A credit is a unit of measure which is consumed when a customer uses a resource. For more information about how credits are consumed, read Credit Consumption Terms.

Scroll down the page to plan your usage consumption by dragging the slider to select the amount of credit you require.

Note

For customers subscribed annually, 10% of any unused credits can be rolled over year on year, and you can consume as many credits within a month as you want. For example, you can consume the total amount of credits for your entire contract in month 12.
Your bill is calculated by how many credits your Matillion usage has consumed.
When customers consume all of their allocated credits based on their subscription plan, they will no longer receive the discounted price, and will be charged the Pay-Go price.

Choosing a payment method

Once you have built your plan, continue to scroll to the bottom of the page, where you will reach the Payment method section.

You will now be required to choose how you want to pay for your plan. The payment options listed here will depend on the subscription type you selected earlier. Choose from the following payment methods:
- Invoice Payment: This payment method is available for Yearly subscriptions. This is for both Annual Upfront and Annual Monthly. An email address is required to authorize this payment method. Then, when Matillion generates an invoice for your upfront fee, you will have 30 days to complete your payment via bank transfer.
- Card Payment: This payment method is available for Monthly and Pay-Go subscriptions. Click Select Card Payment to enter your credit card details. Once this information has been saved to your Hub account, you will be able to use this card for future payments. You will need to select the checkbox to indicate you agree and accept Matillion's EULA before you can select this payment method.
- AWS Marketplace: Click Select AWS Payment to pay via your AWS account. If your Hub account is already associated with the AWS Marketplace, then you can pay directly through the marketplace by default. For more information, read AWS Marketplace subscription.
- Azure Marketplace: Click Select Azure Payment to pay via your Microsoft Azure account. If your Hub account is already associated with the Azure Marketplace, then you can pay directly through the marketplace by default. For more information, read Azure Marketplace subscription.
Note

For more information about managing your account payments, read Manage payment details and invoices.
Click Place Order on the right, under Your order summary, and you will be taken to a confirmation page to finalize your subscription payment process.
You will receive an email confirmation of your subscription, and a summary of your plan will be available on the next page. To return to the dashboard, click Back to Dashboard.

Upgrading an expired subscription

If your subscription has expired, use the following steps to renew it:

Log in to the Hub, and select your intended account.
You will be taken to the Services page. Make sure the Services tab is selected, and click Monitor credit usage.
The Credit consumption dashboard will be displayed. To regain full access to Hub services, click Upgrade, situated at the top of either the Usage tab in your dashboard or the Instances tab.
Note
- Alternatively, when your subscription has expired you will receive an email. This will display your expiry information, and will include a link to update or renew your subscription.
- The subscription expiration email will be sent to the registered email address associated with your Hub account, and is either immediately terminated, or when a canceled subscription has reached the end of its billing cycle.

Appendix: Subscription email information

The table below shows the automated emails a customer will receive when they subscribe to the Hub.

Email Status	Description
Subscription Expired	When a customer's subscription is either immediately terminated, or when a cancelled subscription has reached the end of its billing cycle.
Subscription Expired for Non-Payment	When a customer's payment method has expired before their subscription ends. The customer must update their billing information to resume their subscription.
Trial Ending	The customer will be informed 3 days before the end of their free trial, to remind them that their trial will be converted to a paid subscription.
Renewal Reminder	Provides information to the customer about their subscription renewal, and reminds them when it needs renewing.
Credit Card Expired	A reminder of the customer's upcoming subscription billing date, if the credit card on file has either expired at the time of the email being sent out or when the billing date occurs.
New Invoice	When a manual invoice is generated, or when a new subscription using manual collection is created on the customer's account.
Invoice Past Due	When a manual invoice reaches its net terms (within 30 days) without recording a payment.
Payment Confirmation	When a payment has been successfully processed.
Payment Declined	When an attempt to pay has failed. After the initial failure, this email will be sent to the customer several times.
Payment Refunded	When a customer's transaction has been refunded, either in full or in part.