Troubleshooting guide for connecting a Bitbucket repository to the Data Productivity Cloud

This page is a list of troubleshooting guidance in the event that you experience issues when connecting your Bitbucket repository to a Data Productivity Cloud project. Each scenario includes both an issue and a solution.

For basic connectivity issues, make sure the Hybrid SaaS agents and Git repositories IP addresses are allowed on your repository.

Desired repository not visible

Possible cause 1: Your user does not have sufficient permissions to view the Bitbucket repository

Solution: Have one of the admins of your organization check that the user account that you log in to Bitbucket with is a member of the intended Bitbucket workspace, and either the user or the relevant group to which they belong grants them write access to the repository.

Possible cause 2: Your organization has a large number of repositories

Explanation: Currently, the Data Productivity Cloud is configured to retrieve a maximum of 500 repositories from Bitbucket. There will be improvements to both search and pagination when fetching repositories coming soon; but unfortunately, there is not currently a workaround at this time. We are closely monitoring this limit, and will adjust accordingly.

Authorization fails

Possible cause: The Data Productivity Cloud can't reach Bitbucket

Solution: If you receive an authorization error and you're not using Bitbucket Data Center, refresh the page and try again. If the issue persists, either Bitbucket or the Data Productivity Cloud may be experiencing an issue.

Prerequisites for connecting a Bitbucket repository to the Data Productivity Cloud