Troubleshooting guide for connecting an Azure DevOps repository to the Data Productivity Cloud
This page is a list of troubleshooting guidance in the event that you experience issues when connecting your Azure DevOps repository to a Data Productivity Cloud project. Each scenario includes both an issue and a solution.
For basic connectivity issues, make sure the Hybrid SaaS agents and Git repositories IP addresses are allowed on your repository.
App Installation fails
Possible cause 1: There are no Azure DevOps organizations connected to the chosen Azure tenant
Solution: If you have not used Azure DevOps before, first log in to the Azure Portal, and search for Azure DevOps organizations
. From this landing page, choose My Azure DevOps organizations
, which will take you to the Azure DevOps portal. You will be prompted to create your first DevOps organization, along with a project to organize your resources, including a new repository.
Once created, retry the app installation through the Designer Project setup process.
Possible cause 2: You do not have sufficient permissions to install applications to your Azure tenant
Solution: Reach out to one of your Azure administrators to either: - Grant your user account sufficient permissions to install applications within your tenant. - Request an admin to install the application into your tenant.
Authorization fails
Possible cause: the Data Productivity Cloud can't reach Azure
Solution: If you receive an authorization error, refresh the page and try again. If the issue persists, either Azure or the Data Productivity Cloud may be experiencing an issue.