Manage email address and password

Users can update their email address and reset their password.

Note

This process is only for users who log in with an email address and password. Anyone who uses a third-party identity provider to log in to their account must manage their email address and password directly via their identity provider.

---

Changing your email address

1. Log in to your account.
2. The My Accounts page will immediately be displayed. Select your account.
3. In the left navigation, click your Profile & Account icon. Then, click Email & password in the menu. You will see your currently stored email address.

4. Click the pencil icon next to it to open the Change email address dialog. Enter your new email address, then click Change.

   Note

   You will receive a confirmation email to your old email address, and a second email to your new email address with a link you must click to confirm the change. The new link is only valid for 24 hours. After this time you will need to start this process again.

5. Click the link in the email sent to your new email address. You will receive another email confirming your email change.

6. Log back in to your account using your new email address.

---

Resetting your password

Users can reset their account password, or create a new one if they forget their existing password.

Passwords must be:

• At least 8 characters in length.
• Contain three out of four of the following character types:
  • Lowercase letters.
  • Uppercase letters.
  • Numbers.
  • Special characters.

To reset your password, follow these steps:

1. Go to the login page, and click the Don't remember your password? link, situated just above the LOG IN button.

2. Enter your email address. Click SEND EMAIL, and you will be sent an email to reset your password.

   Note

   • An email to reset your password will be sent if the specified email address is correct, and you're not using a third-party identity provider mentioned earlier.
   • The link to reset your password in the email is only valid for 12 hours. If you have not reset your password within this timeframe you will be required to request a new password reset.
   • If you are experiencing difficulty resetting your password, submit a case at the Matillion Support Portal.

3. Click the Reset your password link in the email. You will be asked to enter a new password on the Reset Password page. Confirm your password in the field provided, and click Save.

4. Your password has now been reset. Close the Password Updated! page.
5. Log in with your email address and new password.

---

Got feedback or spotted something we can improve?

We'd love to hear from you. Join the conversation in the Documentation forum!