Manage email address and password

Hub customers can update their email address, reset their password, and use their new email address to access their Hub account. Automated notifications sent when requesting an email address change are listed in Appendix: Email change notifications.

Note

This process is only for users who log in to the Hub with an email address and password. Anyone who uses a third-party identity provider to log in to their account must manage their email address and password directly with their identity provider.

Changing your email address

Log in to the Hub.
The My Account page will immediately be displayed. Select your account.
In the upper-right corner, click the downward-facing arrow on the user menu, and select My Details.
The Personal Details tab will be displayed. In the sidebar on the left, click Email & password.
The Email & password tab will display your currently stored email address. Click the pencil icon situated next to it to open the Change email address overlay. Enter your new email address, then click Change.

Note

You will receive a confirmation email to your old email address, and a second email to your new email address with a link you must click to confirm the change. The new link is only valid for 24 hours. Upon expiration of the link, you will be required to follow the above process again, and request a new change of email address. For more information, read Appendix: Email change notifications.
Click the link in the email sent to your new email address.

Note

You will receive another email confirming your email change.
Log back in to the Hub using your new email address.

Resetting your password

Hub customers can reset their account password, or create a new one if they forget their existing password.

Hub passwords must be:

At least 8 characters in length.
Contain three out of four of the following character types:
- Lowercase letters.
- Uppercase letters.
- Numbers.
- Special characters.

Note

This process is only for users that log in to the Hub with an email address and password. Anyone that uses a third-party identity provider to log in to their account must manage their password directly with their provider.

To reset your password, follow these steps:

Access the Hub, and on the login page, click the Don't remember your password? link, situated just above the LOG IN button.
Enter your email address. Click SEND EMAIL, and you will be sent an email to reset your password.
At the top of the Hub sign-in page, a banner will be displayed, stating that an email for resetting your password has been sent to you.
Note
- An email to reset your password will only be sent if the specified email address is correct, and you are not using a third-party identity provider mentioned earlier.
- The link to reset your password in the email is only valid for 12 hours. If you have not reset your password within this timeframe you will be required to request a new password reset.
- If you are experiencing difficulty resetting your password, submit a case at the Matillion Support Portal.
Click the Reset your password link in the email. You will be redirected to the Hub, where you are required to enter a new password on the Reset Password page. Confirm your password in the field provided, and click Save.
Your password has now been reset. Close the Password Updated! page.
Access the Hub sign-in page, where you can log in with your email address and new password.

Appendix: Email change notifications

The table below shows the toast notifications a customer will receive in Hub when they request a change to their email address.

Message Status	Description
Change email address request cancelled	Your request has been cancelled. Continue to use your old email address to access your Hub account.
Request was unsuccessful	Your email address couldn't be changed. Try requesting a change to your email again, or enter a business email address.
Verification email sent	An email has been sent to your new email address to confirm the change. Click the link in the email to complete your change of email address.