Marketplace subscriptions (AWS/Azure)

The Data Productivity Cloud provides subscription and billing management features for all registered customers. You can set up a subscription, and learn how to renew an expired subscription.

Note

To cancel a subscription or change your payment method, contact your sales representative or support.
Customers who associate their Matillion ETL instance with the Data Productivity Cloud are charged for Active Users. There are five active users per subscription every month. The month period is 30 days and begins from the day your subscription starts. If usage increases beyond five logins, then 50 credits are charged per user. Every month this count is reset. Any API user that runs Matillion ETL Orchestrations is included in the active user count.

Marketplace billing information

Matillion can automatically bill customers through AWS and Azure Marketplace. For more information, read AWS Marketplace subscription and Azure Marketplace subscription, respectively.

Matillion tracks and aggregates usage, then calculates the total amount due based on your pricing plan. This total is submitted to AWS or Azure Marketplace as a usage-based charge, with units priced at $0.01 each. While the unit cost appears as $0.01 in both marketplaces, Matillion adjusts the number of units reported to reflect the actual total owed.

Billing data is submitted monthly, based on your metered usage.

The final billing amount is sent to AWS and Azure Marketplace, which handles the charge. Matillion manages all the pricing logic internally, allowing for full flexibility in applying promotions, credits, or custom pricing options.

Setting up a subscription

If you want to subscribe to Matillion ETL only, contact support.

Upgrading an expired subscription

If your subscription has expired, use the following steps to renew it:

Log in to the Data Productivity Cloud, and select your intended account.
You will be taken to the Data Productivity Cloud homepage, where you can select a service. Make sure the Services tab is selected, and click Monitor credit usage.
The Usage dashboard will be displayed. To regain full access to Data Productivity Cloud services, click Upgrade, situated at the top of either the Usage tab in your dashboard or the Instances tab.
Note
- Alternatively, when your subscription has expired you will receive an email. This will display your expiry information, and will include a link to update or renew your subscription.
- The subscription expiration email will be sent to the registered email address associated with your Data Productivity Cloud account, and is terminated either immediately, or when a canceled subscription has reached the end of its billing cycle.

Appendix: Subscription email information

The table below shows the automated emails a customer will receive when they subscribe to the Data Productivity Cloud.

Email Status	Description
Subscription Expired	When a customer's subscription is terminated either immediately, or when a cancelled subscription has reached the end of its billing cycle.
Subscription Expired for Non-Payment	When a customer's payment method has expired before their subscription ends. The customer must update their billing information to resume their subscription.
Renewal Reminder	Provides information to the customer about their subscription renewal, and reminds them when it needs renewing.
Credit Card Expired	A reminder of the customer's upcoming subscription billing date, if the credit card on file has expired either at the time of the email being sent out, or when the billing date occurs.
New Invoice	When a manual invoice is generated, or when a new subscription using manual collection is created on the customer's account.
Invoice Past Due	When a manual invoice reaches its net terms (within 30 days) without recording a payment.
Payment Confirmation	When a payment has been successfully processed.
Payment Declined	When an attempt to pay has failed. After the initial failure, this email will be sent to the customer several times.
Payment Refunded	When a customer's transaction has been refunded, either in full or in part.