Software updates and patch management
Matillion prioritizes the seamless application of updates and patches to ensure the optimal performance and security of users' Data Productivity Cloud instances.
Users benefit from uninterrupted operation of the Data Productivity Cloud, as it operates smoothly without the need for scheduled maintenance. This approach allows users to maintain focus on their data workflows without interruptions, ensuring continuous productivity and efficiency.
Regular monitoring: Stay informed about the latest developments, features, enhancements, and security fixes by regularly monitoring the Data Productivity Cloud changelogs found toward the bottom of the documentation.
Agent version support policy
Matillion provides two update tracks for its agent—Current and Stable—so customers can choose a release cadence that aligns with their requirements. This policy defines which versions in each track are supported.
Current track
- Release frequency: Weekly or more frequently.
- Supported versions:
- Latest release in the Current track.
- One release immediately preceding the latest in the Current track.
- Fixes: Hotfixes and patches apply only to the latest Current release
- Who should choose this track? Organizations that want access to new features as soon as they're available, and can accommodate frequent update cycles.
Stable track
- Release frequency: Monthly.
- Supported versions:
- Latest release in the Stable track.
- One release immediately preceding the latest in the Stable track.
- Fixes: Hotfixes and patches apply only to the latest Stable release.
- Who should choose this track? Organizations that prefer a slower, more predictable update cadence, and benefit from a slightly older release that has been vetted for stability.
Definition of "supported"
For a version within the official support window (the latest release and one prior) on either track:
- Matillion investigates and assists with reported issues.
- If a fix is necessary, the customer may be asked to upgrade to the latest release in the chosen track.
Versions outside support:
- Any release older than the immediately preceding version in each track is considered unsupported.
- Customers on older releases operate at their own risk. Matillion may ask the customer to update if support is required.
Why this policy?
By focusing support on the latest release and the prior release of each track, Matillion ensures:
- Timely fixes and improvements for our customers.
- Predictable, straightforward upgrade paths.
- Efficient and reliable support aligned with modern best practices.
If you have questions or need special arrangements, contact your Matillion representative.